Privacy policy.

Effective Date: 06/10/2025

Last Updated: 06/10/2025

Dave Home LLC ("Dave Home", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services or visit https://www.try-dave.com.

1. Information We Collect

1.1 Personal Information

We collect information you provide directly, including: name, email address, phone number, home address, payment information, service preferences, and communications with us.

1.2 Usage Data

We automatically collect: IP addresses, browser type and version, device information, operating system, referring URLs, access times, pages viewed, and interaction data.

1.3 Cookies and Tracking Technologies

We use various tracking technologies:

  • Essential Cookies: Required for website functionality and security

  • Analytics Cookies: Google Analytics and similar tools for usage statistics

  • Preference Cookies: Remember your settings and preferences

  • Marketing Cookies: For targeted advertising and campaign measurement

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect website functionality.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services

  • Process bookings, payments, and subscriptions

  • Communicate with you about services, updates, and promotional offers

  • Match you with appropriate Dave Assistants

  • Ensure safety and security of our platform

  • Analyze usage patterns and improve user experience

  • Comply with legal obligations and enforce our terms

  • Prevent fraud and protect against security threats

3. Sharing Your Information

We do not sell your personal data. We share information with:

  • Service Providers: Payment processors, IT platforms, analytics providers, and other vendors who assist our operations

  • Dave Assistants: Essential information needed to fulfill your service bookings

  • Legal Authorities: When required by law, court order, or to protect rights and safety

  • Business Transfers: In connection with mergers, acquisitions, or asset sales

  • Consent: With your explicit permission for specific purposes

4. Your Privacy Rights and Choices

4.1 General Rights

  • Access and review your personal information

  • Correct inaccurate or incomplete data

  • Request deletion of your data (subject to legal requirements)

  • Opt out of marketing communications

  • Disable cookies through browser settings

4.2 Massachusetts Residents

Under Massachusetts law, you have the right to request disclosure of what personal information we collect and how it's used. You may also request correction or deletion of personal information.

4.3 State Privacy Rights

Residents of certain states may have additional rights under state privacy laws, including data portability and opt-out rights for certain data processing activities. Contact us for specific state law requests.

5. Data Security

We implement industry-standard security measures including:

  • Encrypted data transmission using SSL/TLS protocols

  • Secure payment processing with PCI DSS compliance

  • Access controls limiting employee access to personal data

  • Regular security audits and vulnerability assessments

  • Secure data storage with backup and recovery procedures

5.1 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you within 72 hours of discovery via email or account notification, as required by applicable law.

However, no internet transmission or electronic storage is 100% secure. You acknowledge and accept the inherent security risks of providing information online.

6. Data Retention

We retain your information for the following periods:

  • Account Information: Duration of your account plus 7 years for business records

  • Payment Information: As required by financial regulations (typically 7 years)

  • Marketing Data: Until you unsubscribe or request deletion

  • Legal Compliance: As required by applicable laws and regulations

  • Service Records: 3 years after service completion for quality assurance

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.

8. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: https://www.try-dave.com/contact

Subject Line: "Privacy Request"

Mail: Dave Home LLC, 125 Western Ave, Allston, MA 02134.

We will respond to privacy requests within 30 days of receipt.